Products

All products are boxed or packed and brand new, unless clearly stated otherwise. Please note that all products are open and inspected before delivery. We make sure that all products leaving the store are of the highest quality and reach you in good condition.

Product Descriptions

Please note that due to the technical nature of many of the products we sell, it is very difficult for us to maintain detailed up to date specifications. If you require more detailed information, we can send you a copy of the manufactures product specifications on request. Please note all manufactures of the products we sell reserve the right to amend their product specifications without prior notice.

Product Guarantees

All products we sell are covered by the manufactures warranty only. Details of a products warranty and its duration are included with the product. Most will have a 12-month minimum warranty period. There are exceptions: faders and cross faders, cd optical, light bulbs and parts subject to wear and tear, neglect and professional use.

If a product is found to be faulty under warranty it is at the manufactures discretion whether a replacement or a repair is issued, under the warranty terms. The unit must be returned to us to be forwarded to the manufacturer. It is your responsibility to pay for carriage cost for shipping to the manufacturer; costs for return to you will normally be covered by your warranty. See subsection for number 9 for returning of goods. Your statutory rights are not affected.

Pricing

we reserve the right to change our prices without prior notice. Customers who have outstanding orders will be notified of changes before their order is charged and despatched.

Purchasing

All orders are subject to availability. There is a minimum order charge of ?10. Products are not sold on trial basis. We are not obliged to supply you goods until we have confirmed acceptance of your order. Automatic Email confirmation does not constitute order acceptance. Confirmed acceptance of an order is represented by completion of payment. We never debit your card for items not in stock, your card will be charged at the time of despatch. Backorders will not be taken, you will be informed at the time of ordering when the product will arrive in stock and when to reorder the item. All goods ordered will only be despatched to the cardholders address, goods will not be delivered to a third party address. No property or title of the goods shall pass from Super sound and light to the customer until payment has been received in full.

In submitting your order, you are offering to buy the goods and allowing us to use your personal details for the purpose of supplying the goods, this includes details being passed on to couriers and other subcontractors. Your details can be removed from our system at your written request. Finance is not available online, you must sign in store, be over 18, have proofs of Id, please call or email for details before you make the journey!

If we feel false information has been given we will refuse to complete the order.

Shipping

All orders are sent either recorded delivery or via TNT and both can be tracked. If you do have a problem with late delivery, or do not have someone present at your address to sign for the delivery, please call our store number where we will chase it for you. Orders will arrive within 2-7 days. The delivery dates you are given are only estimates we are given by the chosen couriers. We are not responsible for any loses you may suffer if a delivery does not arrive on time for whatever reason. Goods must be signed for as unchecked, as sometimes on opening the packing you may find the product inside damaged due to the parcel being mishandled, if this is the case you must notify us within 48 hours. If you sign for the parcel in good condition, you will have no grounds for replacement, if the goods are found damaged on opening. As soon as the goods are signed for they become your responsibility. All charges for shipping are calculated by our website for online orders and quoted to you for telephone orders. If your order is returned to us undelivered due to your own fault, you will be responsible for re shipping charges. Please call if your order is overseas.

Payment

Cheques, credit and debit cards are not subject to a surcharge. Cheques will be checked through a clearing house and all cards will be authorized to confirm payment. You may be asked to provide proof of address; failure to produce these details will result in cancellation of order. If paying by card you must be the cardholder calling to place the order, the cardholder will be notified to confirm the order. Fraudulent use of a card will result in police action.

Banker?s cheques, transfers and postal orders are accepted and will clear immediately on receipt. This also includes payments made into our bank account by cash.

If you have any quires please call us at the store.

Returns Policy

Your statutory rights apply on returns when ordering from this website. This right does not cover consumables. No order can be cancelled without the prior written agreement of the Company the Customer must obtain a returns authorization number from the Company prior to returning the Goods. Goods must then be returned, at the Customer's own risk and expense, for receipt by the Company within 7 days of their delivery and must be undamaged, in re-saleable condition and in original packaging (which shall include any of the Company's outer packaging). The total cost of the goods will be refunded within 14 Working days on receipt of returned goods. Money shall be refunded in the same form it was paid. Goods returned after 7 days as 'unwanted' or 'incorrectly ordered' may be accepted at the discretion of the Company but will be subject to a restocking fee of 30% of the invoice value of the Goods.

Privacy Statement

Super sound and light respects your right to privacy.

Privacy is a concern to most Internet users. Super sound and light is acutely aware of, and sensitive to, the privacy concerns of our customers. We assure you that we do not collect personal information from you unless you provide it to us. If you are registering to use the site you will be asked to provide certain information. We are asking for this information solely the purpose of providing the services offered and authenticating your identity when you login. Be assured that we do not sell information about our customers or site visitors to third parties.

Inspection, defects and non-delivery

The Customer must inspect the Supplies as soon as is reasonably practicable after delivery of Services, the Company shall not be liable for any defect in the Supplies unless written notice is given to the Company within 7 days of such date.

The quantity of any consignment of Goods, as recorded by the Company upon dispatch from the Company's place of business, shall be conclusive evidence of the quantity received by the Customer on delivery, unless the Customer can provide conclusive evidence to the contrary. The Company will not be liable for any non-delivery of Goods or non-performance of Services unless written notice is given to the Company within 5 days of the date when Goods should have been delivered